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REFUND POLICY

Loss or damage to passports and other travel documents.

We take all reasonable precautions when handling an applicant's passport and documents, and if due to any breach of contract or negligence by Arke BLS Center, SL passports or documents are lost or damaged beyond a usable state, then the responsibility of Arke BLS Center, SL only limited to the refund of the fees charged by the government of the country of origin of the applicant, for the replacement of lost or damaged passport or other documents through normal replacement procedure, and help within their capacity, the applicant with the paperwork. These payments will be made by Arke BLS Center, SL the applicant in the presentation of the receipt issued by the government of their country of origin for replacing that lost or damaged passport or documents.

Group Arke BLS Center S.L.

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